Meet The Team

Ryan Reynolds, CLU



Ryan joined Grimes Insurance Agency as the Principal and President in 2019. Prior to joining Grimes Insurance, he worked for State Farm Insurance for 16 years. While at State Farm, Ryan served as a claim adjuster, marketing specialist, Agent, and Territory Sales Leader. While an agent, Ryan earned the prestigious Presidents Club award (top 5% out of 18,000 agents) every year and was a Top 100 agent.


Ryan graduated from the University of Texas at Dallas in 2005 and earned his Charter Life Underwriter (CLU) designation from the American College in 2015. He earned both his Property and Casualty License and his Life and Health license in 2006. To help customers in a broader way, Ryan also holds his Series 6 and Series 63 securities licenses which he earned in 2007.


Ryan is very involved with the youth at his church, he volunteers at the South Plains Food Bank, and Chamber of Commerce.


Ryan and his wife Shaunna have been married for 17 years and together they have four children. Emmerson, Camden, Zachary, and Leni. Ryan, Shaunna and their kids are all avid tennis players. He is involved in his church, loves Texas Tech sports, and enjoys spending time with his family.


Marianna Grimes-Chapman

Vice President


Marianna Grimes-Chapman is the daughter of our founder, Lester Grimes. She grew up right here in Lubbock, TX and attended Coronado High School then graduated from The Caruth School of Dental Hygiene in Dallas. After a short stint as a Dental Hygienist, her father, Lester talked her into joining Grimes Insurance Agency. Here is where Marianna found her passion. She has been here at Grimes Insurances since 1984 and has loved every minute of it. She takes great pride in building relationships and helping customers make informed decisions about their insurance needs.


Marianna earned her Life and Health license in 1984 and her Property and Casualty license in 1985. She has been very involved in her community and industry throughout the years by serving as Past President (twice) of the Independent Insurance Agents of Lubbock, different State insurance committees, and has served on Agent Advisory Councils for various insurance companies. Currently she serves on Safeco’s Agency Advisory Council. 


Marianna married Jerry Chapman in 1985 and together they have three children. Her oldest son is a recruiter for Texas Tech University. Her daughter, a Dentist in the Ft. Worth area and their youngest son works at Grimes Insurance in the Sales Department. Marianna and Jerry have three beautiful grandchildren and they both are avid tennis players and love spending time in the Mountains.

Brenda Richards

Personal Lines-Customer Service Manager


Brenda is originally from Staunton Virginia and Oakland California. She married her husband, Tom in 1975 and they came to Lubbock in 1979. Brenda and Tom have one son, Philip, who has blessed them with 3 beautiful granddaughters. Alexis, Karys, and Blythe. Before life got busy with grandchildren, Brenda enjoyed playing golf, but now spends her free time chasing grandkids and taking them on trips.


Brenda earned her Life and Health License in 1984 and her PropBrenda has been with Grimes Insurance Agency for 20 years. Prior to working at Grimes, she spent 15 years with other agencies in Customer Service. Brenda loves the family atmosphere here at Grimes Insurance Agency and can’t imagine being anywhere else.

Angela Barbee

Personal Lines-Sales Manager


Angela (Angie) is the Personal Lines Sales Manager at Grimes Insurance Agency and has been with us since 2012. She earned her undergraduate degree from Texas Tech University and has a background in customer service & sales. While serving in many capacities within the agency, Angela earned her Property and Casualty license in 2012.


In pursuit of professional development, Angela has served in several different positions in the Lubbock Insurance Association including President, Vice President, & Charity Chair. She is also part of the Women’s Leadership at her church. Angie enjoys spending time with her family, especially her husband–O’Jay, her son–Charlie, and their 4 dogs and cat. She is an avid reader, and loves watching any type of Texas Tech sports, & eating with the Grimes family!! 

Jennifer Valenzuela

Commercial CSR


Jennifer was born and raised right here in West Texas. After High School she attended Wayland Baptist University where she majored in Psychology. Jennifer began her career with Grimes Insurance Agency in 2018 and is member of our commercial team where she handles things such as billing and helps customers with their commercial accounts as they renew.


Jennifer has four daughters who she loves spending time with. They spend much of their time playing and enjoying softball.

Quinetta (Quinn) Copeland

Personal Lines-Sales Executive


Quinetta was born in Mineral Wells, Tx, but has spent most all of her life in New Deal, TX. She joined Grimes Insurance Agency in 2014 as a Sales Executive and continues to love and excel in that role. Quinetta holds a Property and Causality License which she earned in 2016.


In her spare time, she loves to cook out, relax and spend time with her family. Quinn is married to Glenn and they have two children, Blake and Derek, and two daughters-in-law, Katie and Lynsey. They also have one Grandson, Easton, and three spoiled Cocker Spaniels.


Relationships are the most important thing to Quinn along with laughing. She’s all about loving people, which is obvious once you meet her. Once you meet Quinn, you’ll have a friend for life.

Susie Trusty

Personal Lines-Sales Executive/Re-marketing


Susie joined Grimes Insurance agency 21 years ago. She jokes that when she started, they were hand writing applications. A lot has changed in the time Susie has been here serving clients. Susie earned her Property and Casualty license in 2002.


Susie is originally from Olton and both her and her husband, Terry graduated from Olton High School. Susie married her high school sweetheart and they have three children, Wesley, Jeremy, and Ryan and three grandchildren. Outside of work, Susie loves to take walks with her dogs (Cinnamon, Dachshund/Jack Russell mix, and Bouncer, Chihuahua, and her cat Jake). She is also a talented painter and loves to read.


Susie loves the great Sales team she is part of. While they work incredibly hard, they have a lot of fun doing it. She also loves the “family” she is part of here at Grimes Insurance Agency.

Miranda Murphy

Commercial Lines-CSR


Miranda grew up in West Texas, about an hour from Lubbock. After high school she obtained her Radiologic Technology degree and license. While working part time as an X-ray tech, she began working at Grimes Insurance Agency part-time in 2010. She soon realized the Grimes Insurance family was where she belonged and joined us full-time in 2011. In 2012 she earned her Property and Casualty license.


Miranda has two beautiful children who she enjoys spending as much time with as possible. Miranda enjoys the outdoors, riding bikes, spending time at the lake, and playing with her kids at the park.

Cole Chapman

Marketing Director & Personal Lines Insurance Rater


Cole earned his B.A in GIS (Geographical Information Systems) from Texas Tech University, and is the Marketing Director and Insurance Rater at Grimes Insurance Agency. Prior to graduating from Texas Tech, Cole served our county in the United States Air Force from 1999-2003. Since graduating in 2009, he has been helping develop the business and our online presence.


To better help customers, Cole earned his Property and Casualty license in 2018. Outside the office, Cole is an avid fisherman and loves fishing the banks of Lake Alan Henry at the crack of dawn. He also loves spending time with his family, especially his nephew Kyler as much as he possibly can.

Sonya Murphy

Commercial Lines-Manager


Sonya began her insurance career in 1980 when she worked for Aetna Insurance who Grimes Insurance Agency was a Premier Agency for. Twenty-four years later, she Joined Grimes Insurance Agency part-time which later turned into a full-time position. During this time Sonya earned her ACSR (Accredited Customer Service Representative) and AAI (Accredited Advisor in Insurance) designations. She also earned her Property and Casualty license in 2009


Outside of work, Sonya loves long walks…. down the aisles of Dillard’s (she is a shop till you drop shopper), spending as much time as possible with her family ridding dirt bikes and ATV’s, camping (more glamping than camping) and especially hanging out with her grandbabies.

Linda Adkins

Personal Lines-Sales Executive


Linda was born and raised in Germany. After graduating from Schweinfurt Germany Beruf Schule, she decided to venture off to California to marry a military man to start a family. Due to the military life, she’s traveled and lived lots of different places. Her three daughters were all born in different states.

Her and her family decided to put down roots in Lubbock, but Germany will always be her first love.


Linda has been selling and servicing insurance since she received her Property and Casualty and her Life and Health licenses in 2009. She specializes in auto, home and life insurance. Linda joined Grimes Insurance Agency in 2017 and is a Sales Executive in the Personal Lines Sales Department. Linda’s passion is helping customers find a great combination of coverages for less money without compromising coverages.


Linda loves spending time with her family, enjoying the outdoors, wood crafting, and plants.

Sasha R. Prosser

Personal Lines-Assistant


Sasha was born, raised and lived all her life right here in Lubbock, TX. She has been with Grimes Insurance since 2019 and serves as our receptionist. Sasha is married to her wonderful husband, Ted. Together they have an amazing 22-year-old son, Chandler who is graduating from Texas Tech in 2019.



Outside the office, Sasha enjoys playing tennis, golf and horseback riding. 


Susan Smith

Personal Lines-CSR


Susan was born and raised right here in Lubbock, Tx. She had a short stint in college at Trinity University in San Antonio, TX then came back home to Texas Tech before getting married and starting her family.


Susan is married to the love of her life, Jim. Together, they have three children.


Susan joined Grimes Insurance in 2014 and earned her Property and Casualty licenses. She loves her job and the people she works with. Susan enjoys reading and spending time with friends and family. She is an avid sports watcher and a huge Texas Tech Red Raider fan. Her oldest and youngest children are both graduates of Texas Tech and her youngest is currently a recruiter for Texas Tech university.

Stormi Staggs

Personal Lines-CSR


Stormi was born and raised in Hobbs, NM where she was homeschooled. Stormi moved to Lubbock when she married her husband, Baron. Stormi joined Grimes Insurance Agency in 2018 and works as a Customer Service Representative in the Personal Lines Department. She earned her Property and Casualty license in 2018.


Stormi enjoys shopping, traveling, going to the movies, and spending time with her many nieces and nephews.

Becky Turner

Personal Lines-Sales Assistant

Rebekah (Becky) was born and raised in Hobbs, NM where she graduated high school and attended New Mexico Junior College. Becky moved to Lubbock in 2015 and has enjoyed meeting new people. Becky joined Grimes Insurance Agency in 2019 as our receptionist.

Becky has three children. Troy, Hunter and Madison.  She enjoys spending time with family and friends, reading, attending concerts, going to the lake and traveling.

Niki Bursiaga

Personal Lines-Sales Executive/Remarketing


Niki was raised right here in Lubbock. She attended Lubbock High School and because she comes from a whole family of Red Raider Alumni, she too attended Texas Tech University. Niki joined the Grimes Insurance Agency in 2018 as a Sales Assistant. She received her Property and Casualty license later that year and was promoted to a Sales Executive specializing in re-marketing soon after.


Niki recently got married and is now expecting their first child in late 2019, a baby girl. Niki and her husband have two fur babies that they spend time with as much as they can.  She enjoys reading, spending time with her niece and nephew, and coaching soccer.

Pam Adkins

Personal Lines – Sales Executive

Pam was born in Monterey, CA but had the opportunity to live in several places including Georgia, Germany, California, and Texas. Her dad served 22 years in the United States Army and decided to retire in Texas. She recently moved to Lubbock from Seminole where she was selling and servicing insurance in personal and commercial lines. Pam received her Property & Casualty insurance license for Texas and New Mexico in 2010. She is also a Notary Public for the State of Texas. She joined Grimes in 2019 as a Sales Executive for personal lines.

Pam has 3 beautiful children. Breanne, Avery and Mason. She enjoys spending time with her kids and family as well as traveling, attending sports games, concerts, reading and livestock showing with the kids.


Hallie Gillespie

Personal Lines-Assistant


Hallie was born and raised right here in Lubbock where she attended Trinity Christian School High School. She is currently attending South Plains College where she intends to gain enough credits to attend Dental Hygiene School somewhere in Texas. Hallie is the oldest of three children. She enjoys hanging out with friends, going to the lake, attending concerts, and traveling.


Hallie has been with Grimes Insurance Agency since 2016 and loves working here because she gets to meet a lot of people and gets to establish a personal connection with each customer.